Refund & cancellation policy

Last updated: 23 October 2026

Plain rules for cancelling an order and for getting your money back. Please read them before you pay.

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Plan	Can I get a refund?
Monthly	No, once paid. The only exceptions are a double or wrong charge, or where the law requires it (see 2).
Annual	Limited exceptions, within 7 days of payment (see 3).
One-time	Limited exceptions, within 7 days of payment (see 3).
Custom / quoted plans	As agreed with you in writing when you accepted the quote.

1. Cancelling an order before you pay

An order that has not been paid can be cancelled by you at any time from your account, with no reason needed and no cost. If you started an online payment and did not finish it, nothing was charged. Please do not pay for an order you have cancelled. If a payment reaches us after you cancelled, we will contact you to either finish the order or refund you in full.

Once you have told us you paid (or a payment was confirmed), the order can no longer be cancelled from your account. Use the refund rules below.

2. Monthly plan: no refunds

A monthly license is delivered and starts working as soon as your payment is confirmed. For that reason we do not refund an active monthly plan, in whole or in part, and we do not refund the unused part of a month.

The only exceptions are:

• you were charged twice for the same order, or charged an amount different from the price shown at checkout — we refund the extra amount;
• a refund is required by law.

Stopping a monthly plan: nothing renews automatically and we never take a payment again unless you place a new order. To stop, just do not renew. Your license keeps working until the end of the period you paid for.

3. Annual and one-time plans: limited exceptions

We refund an annual or one-time plan only if you ask within 7 days of the payment date and one of these is true:

1. The license was never activated. The key has not been used to activate the software on any computer.
2. The software has a serious fault we cannot fix. A defect stops you from doing your normal sales and stock work, you report it to us within the 7 days, and we cannot fix it or give you a working way around it within 14 days of your report.
3. A double or wrong charge, or a refund the law requires (as in section 2). These can be claimed after 7 days.

Not covered: changing your mind after the software has been activated; no longer needing the software; problems caused by your computer, printer, network or data entry; or asking after the 7 days.

Renewals. A renewal is a new payment for the same plan. Because your license is already activated, only the double/wrong-charge, unfixable-fault and legal exceptions can apply to it.

4. How to ask for a refund

E-mail contactbinaziz@gmail.com or message us on WhatsApp (+44 7935 042283). Please include your order number (for example ORD-0012), the e-mail of your account, the date and method of payment, and the reason. We reply within 2 working days and tell you whether the refund is approved and why.

5. How refunds are paid

• Time: once a refund is approved, we process it within 5 working days. After that, how fast the money shows up depends on your bank or wallet and can take further days.
• Where it goes: back to the way you paid. A card or wallet payment made through Safepay is refunded through Safepay to the same card or wallet. A bank transfer, JazzCash or Easypaisa payment is returned to the account or wallet you paid from, or to another account in your own name if that is not possible.
• How much: the full amount you paid. We cover the payment-processing fees.
• Not arrived? If it has not reached you after your bank's usual time, write to us and we will send you the refund reference to show your bank.

6. What happens to your license

When a payment is refunded in full, the license for that order is deactivated and the software stops accepting it. Your own pharmacy data stays on your computer and is never deleted by us; you can still keep and use your backups. In rare cases we may refund part of a payment as a goodwill gesture; the license then stays active.

7. Disputes with your bank

Please contact us first. We would much rather fix a problem or refund you properly than have a payment disputed. If a payment is disputed with a bank after the software has been delivered and used, we may deactivate the license while the dispute is open.

8. Your legal rights

This policy does not take away any right you have under the laws of Pakistan.

9. Delivery

The software is a digital product, so there is no shipping. After an online payment is confirmed, your license key and receipt normally appear in your account within a minute or two. For bank transfer, JazzCash or Easypaisa payments they appear after we check the payment, normally within 1 working day. You download the installer from the Download page.

Questions about this policy? Contact us before you pay.