Complaints & support

Last updated: 23 October 2026

How to reach us, how to make a complaint, and how long we take to answer and to fix it.

Who we are and how to reach us

Bin Aziz POS is a sole proprietorship owned and run by Dawood Ahmad, a registered tax filer, based in Wah Cantt, Punjab, Pakistan. We sell the software Bin Aziz Pharmacy POS and may add other products later. We are an online business and have no public shop or office.

E-mail: contactbinaziz@gmail.com · WhatsApp: +44 7935 042283 · Support is remote and available any day.

Getting help

Support is remote and open any day. Write to contactbinaziz@gmail.com or message us on WhatsApp at +44 7935 042283. Tell us your account e-mail, your order number if you have one (for example ORD-0012), and what is going wrong. A screenshot helps. Please do not send passwords or full card numbers.

You can see your orders, license keys and receipts at any time in your account.

Making a complaint

If something went wrong with an order, a payment, a refund, the software or the way you were treated, tell us. You do not need any special form: send an e-mail or WhatsApp message and say it is a complaint.

Tell us what happened, when, your account e-mail, the order number if there is one, and what you would like us to do.
We acknowledge it within 2 working days and give you a reference (your message thread is enough).
We look into it and, where it is about a payment, check it against the Safepay or bank record.
We resolve it within 7 working days. If something truly needs longer, we tell you why and when you can expect an answer.
We explain the outcome in writing: what we found, what we are doing (for example a fix, a replacement, or a refund) and why.

If you are not happy with the answer, reply to us and say so. We will look at it again and answer within another 7 working days. Refund requests follow the Refund & cancellation policy; a payment problem such as a double charge is dealt with first.

Payment problems

Paid but no license yet? Online payments normally complete within a minute or two. Wait five minutes and refresh your account. If it is still missing, write to us with your order number; your payment is safe and we will complete the order by hand.
Charged twice? Write to us at once. We refund the extra amount.

Security problems

If you find a security problem with the website or the software, please write to us before sharing it publicly so we can fix it.